All packages include these proactive activities performed automatically or by our DBAs:

• Daily database health checks
• Space monitoring and alerts
• Backup monitoring and verification
• Log file analysis and alerts
• Performance threshold monitoring
• Row/table lock monitoring
• Service availability monitoring
• Alert response and resolution
• Scheduled database checks
• Regular patching (quarterly critical patches)
• Growth trend analysis
• Capacity planning

• Incident response and resolution
• Performance tuning and SQL optimisation
• Backup and recovery management
• Database configuration and maintenance
• Security hardening and compliance
• Patching and upgrade management
• Capacity planning and forecasting
• Documentation and knowledge transfer
• Change management
• Problem investigation and root cause analysis

Priority 1 (Critical)

System down or major business impact. Total system failure or significant performance degradation making the system unusable. Requires immediate attention.

Priority 2 (High)

Critical alert, system not down but minor business impact. Failure or performance degradation of major system component affecting multiple users.

Priority 3 (Medium)

Warning alert, system not in imminent danger, no immediate business impact. Isolated issues affecting limited functionality or single users.

Priority 4 (Low)

Warning alert with no business impact. Information requests, minor issues, or advisory alerts that don't affect operations.

Absolutely. Many clients start with Bronze and upgrade as their requirements grow. We can transition you between packages with minimal disruption.

Silver and Gold packages include access to our portal showing real-time database metrics, performance trends, capacity forecasts, incident history, and SLA compliance tracking.

We work across multiple sectors including higher education, construction, retail, and professional services. Our experience in higher education is particularly strong.

Book a free consultation using the booking system on our website, or email us at info@behan.co.uk. We'll arrange a call to discuss your requirements and how we can help.

We work flexibly to suit client needs. Many engagements are primarily remote with occasional on-site visits. For some projects, regular on-site presence is more appropriate. We'll discuss what works best for your situation.

It varies by project type. Apex applications can often be developed in just a few days or weeks depending on scale and complexity. Database administration support is typically ongoing. Data Warehouse projects often take many months to complete, and we are happy to vary engagement levels over time. We'll provide realistic timescales in our proposal.

We offer flexible engagement models: monthly retainers for ongoing support, fixed prices for defined projects, or day-rate time and materials. We'll recommend the model that best suits your needs and available budget.

Yes. We provide training for Apex applications we develop, Qlik dashboards, and can deliver general Oracle training. Knowledge transfer is an important part of our service.